How is my personal information protected?

P.O.C takes the privacy and security of your personal information seriously. Information collected through the intake, scheduling, and counseling process is handled with care and protected through appropriate administrative, technical, and physical safeguards. Client information is accessed only as necessary to support services, practice operations, and applicable legal requirements.

Is everything I share during counseling confidential?

Confidentiality is an essential part of the counseling relationship. Information shared during sessions is kept private, subject to applicable laws and ethical standards. Exceptions may include situations involving serious safety concerns, suspected abuse or neglect when reporting is legally required, court orders, or other circumstances permitted or required by law. These limitations will be discussed during the informed consent process.

Who has access to my counseling records?

Access to counseling records is limited to authorized individuals who require the information to provide services or support legitimate practice operations. P.O.C does not share client information for marketing purposes or disclose confidential information without appropriate authorization, except as permitted or required by law.

How is my information handled when using the online client portal?

P.O.C uses the Allia Health platform to support scheduling, electronic documentation, forms, and payment processing. Information submitted through the client portal is subject to applicable privacy and security protections, as well as the platform’s own privacy policies and practices.

Is communication through email or text confidential?

P.O.C makes reasonable efforts to protect the privacy of electronic communications. However, standard email and text messaging may not offer the same level of security as an encrypted client portal. Clients are encouraged to use the designated client portal when sharing sensitive personal or health-related information.

Can I request access to my counseling records?

Yes. Clients may request access to their counseling records in accordance with applicable privacy laws and professional requirements. Requests should be submitted directly to P.O.C and will be handled according to established record access procedures.

How long are counseling records maintained?

Client records are maintained in accordance with applicable state and federal laws, professional standards, and established record retention policies.

Who can I contact with privacy concerns?

If you have questions or concerns about how your personal information is collected, used, or protected, you may contact P.O.C directly through the practice’s designated contact information.